Thomas Cook Airlines Flight Delay Compensation

The delay will be more than 8 hours? Going to the Thomas Cook office, to ask about my rights. I heard they have to tell me and the reason for the delay.

Nice lady: Your rights? We don't know, We have no info, so we also don't give. Vouchers for meals? Why? You received already a 6 euro voucher, that's almost 1 euro for every hour.

So info? Vouchers? Reason for the delay? Telephone call home?  haha, we will tell you nothing, bye bye........ next.....